Effective 20th June 2025

To help us provide the best service to all of our valued clients, we've outlined our appointment and cancellation policies below. These guidelines are in place to ensure that we can continue offering quality services and accommodate all of our clients fairly.

Booking Fees & Deposits
Consultations: Consultations are provided free of charge via the online enquiry form. Face to face consultations and digital consultations are charged at £20 and are subject to the same terms as set out in our 'Cancellation & Rescheduling Refund Policy' below. However, if you choose to go ahead with your chosen service, the cost of the consultation will be redeemable against your treatment.

Services: For services (Laser Tattoo Removal & Permanent Makeup), a reasonable deposit is required at the time of booking to secure your appointment. This deposit will be deducted from the total cost of the service.

Complimentary touch-ups (PMU): Touch-up appointments are a complimentary service provided by Celestial PMU to ensure the very best results from your permanent makeup treatment. However, if you cancel or reschedule within 72 hours of your touch-up appointment, you will be required to pay a £60 rebooking fee. This fee is non-refundable.


Cancellation & Rescheduling Refund Policy
Cancellation/Reschedule: Deposits are fully refundable if you cancel or reschedule your appointment at least 72 hours in advance.

Cancellation/Reschedule within 72 Hours: If you cancel or reschedule within 72 hours of your appointment, your deposit will be forfeited. To rebook, a new deposit will be required.


No-Shows & Late Arrivals
No-Shows: If you do not show up for your scheduled appointment, your deposit will be forfeited. A new deposit will be required to book any future appointments. If you fail to attend your appointment on more than 1 occasion, Celestial PMU reserves the right to request that the full cost of the service be paid in advance to rebook your appointment. The cost paid will be subject to the same cancellation and rescheduling terms as set out under 'Cancellation & Rescheduling Refund Policy'.

Late Arrivals: If you arrive more than 10 minutes late for your appointment, we may not be able to complete the service. If the appointment cannot be carried out, you will be required to pay a new deposit to rebook.


Our Commitment to You
We understand that life can be unpredictable at times, and we will always do our best to accommodate you if you need to make changes to your appointment. By adhering to these policies, we can continue to offer the best possible service to all of our clients.

If you have any questions or need to discuss your appointment, please don't hesitate to reach out. We are here to help!

Thank you for choosing Celestial PMU.